"When you shop The Interior Narrative via SideDoor, you are supporting our small business and the interior design industry, rather than a big-box retailer."

-Jen

shop policies

Who is SideDoor?

We have partnered with SideDoor for our online shop. Our shop gives our customers access to our trade only vendors through our curated collections. SideDoor handles all of the coordination and logistics, customer service and delivers the product directly to you. Their customer service team is amazing and can answer any questions regarding delivery or damages to a product. 

What is your return or cancellation policy?

We are not able to accept returns, cancellations, or exchanges, as trade-only items are shipped directly from the manufacturer. All sales are final unless product(s) is damaged in transit. Upon request, we are happy to provide tear sheets, additional high resolution images, and upholstery samples (when available) to give you 100% confidence in your purchase. Design boards showcasing collections are for design intent only and should not be relied upon for accurate scaled images. Verify all dimensions of items before ordering. Inspect all items immediately upon delivery. If a product is damaged, take photographs of the packaging and product and contact SideDoor customer service within 48 hours. Do not discard the original packaging. The SideDoor team will arrange for a repair, or for the manufacturer to send a new piece(s).

When will my items ship?

You will receive e-mail communication from SideDoor regarding the progress of your order, when pieces ship, and tracking information. Most furniture is handled via a local freight carrier. The freight carrier will call you when your furniture is ready for delivery to schedule a delivery date. 

What are the available delivery options?

Threshold delivery is included in our pricing. Furniture will be delivered 'To Your Door / Threshold'. You may instruct the delivery personnel as to whether you would like your delivery placed immediately inside your home, or left on your doorstep.

Threshold delivery does not include placing products in specific rooms, assembly, or removal of original packaging. If you require or prefer 'White Glove' delivery, it will be available as an option at checkout for an additional charge. White Glove Delivery includes bringing in the delivery to the desired room, unboxing, light assembly, and removal of all the packing material. Two flights of stairs are also included in this service. We recommend upgrading to White Glove service for any large furniture items.

Are there other sizes, colors, finishes, etc. available for items?

Yes! Please email us at orders@interiornarrative.com and we can check availability of the size/color/finish needed. We are also happy to provide additional photos and information, as well as upholstery samples (when available), for any piece upon request. 

Do you price match?

Prices are never above any applicable internet minimum advertised price (set by the manufacturer). However, if you find a lower price from another online retailer, send us an email at orders@interiornarrative.com, and we will happily price match. Keep in mind our prices include threshold shipping, while other retailers add shipping and handling at checkout. When you shop The Interior Narrative via SideDoor, you are supporting our small business and the interior design industry, rather than a big-box retailer.

What if I am looking for a trade only piece that is not featured in one of your curated collections?

We have access to thousands of trade only designer items. Please reach out via our Project Inquiry form if you would like assistance in finding the perfect item(s). Please keep in mind for us to offer this service we require a flat rate minimum design fee for sourcing specific items. The flat rate fee varies on the number of items you are requesting. 

Please refer to SideDoor's Client & Customer FAQ page below for additional information & up to date policies.